Privacy policy
At Your Side Assistants, your privacy and the security of your business data are our top priorities. This Privacy Policy explains how we collect, use, and protect your information when you use our virtual assistant services.
1. Information We Collect
We may collect the following types of information to provide our services effectively:
- Contact information — name, email address, phone number and company details.
- Business information — details about your business, tasks, orders, products, platforms or services that you share with us in the course of our work together.
- Platform access — credentials or permissions required to manage your Shopify, WooCommerce, Pigu.lt or other accounts. These are stored securely and used solely to deliver agreed services.
- Usage data — information about how you interact with our website or communication channels.
2. How We Use Your Information
We use the information you provide to:
- Deliver virtual assistant services tailored to your business needs.
- Manage e-commerce tasks such as product updates, order processing, inventory management and customer communication.
- Provide executive and administrative support as agreed in your service plan.
- Respond to your enquiries promptly and manage your account.
- Issue invoices and handle billing administration.
- Improve the quality of our services over time.
We do not use your information for marketing purposes or share it with third parties for their own use.
3. Data Security
We implement industry-standard security measures to protect your information, including:
- Secure storage of data on trusted, reputable platforms.
- Restricted access — only team members who need your information to perform their tasks can access it.
- Confidentiality obligations for all team members involved in service delivery.
- Regular reviews of our security practices to ensure your data remains protected.
We are happy to sign a separate Non-Disclosure Agreement (NDA) upon request before commencing work.
4. Sharing Your Information
We do not sell, trade or rent your business information to third parties.
We may share data with trusted service providers strictly for operational purposes — such as payment processing or technical support — under strict confidentiality agreements. Any such sharing is limited to what is necessary to deliver your services.
5. Your Rights
You have the right to:
- Request access to the information we hold about your business.
- Request corrections or updates to your information at any time.
- Request deletion of your data when it is no longer needed for service delivery.
- Withdraw consent for data processing, subject to any legal or contractual obligations.
To exercise any of these rights, please contact us using the details below.
6. Data Retention
We retain your business information for as long as necessary to deliver services and meet legal obligations. Upon termination of our engagement, we will return or securely delete your data as requested, in line with our service agreement.
7. Cookies and Tracking
Our website may use cookies and tracking technologies to enhance your experience and understand usage patterns. These do not contain personal business information. You may disable cookies through your browser settings at any time.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services following any update constitutes acceptance of the revised policy.
9. Contact Us
If you have questions or concerns about your data or this Privacy Policy, please contact us:
Email: yoursideassistants@gmail.com
Phone: +370 660 22196
Website: yoursideassistants.com